For tour operators, agencies & travel advisors

Our B2B Partnership Models

Flexible Cooperation. Shared Values. Sustainable Growth.

  • 9 cooperation models
  • Established 2012
  • Vietnam · Laos · Cambodia · Thailand

Introduction

Partnerships Built on Trust

At Vietlong Travel, we believe that successful business partnerships are built on much more than competitive pricing. They are founded on mutual trust, transparent communication, operational reliability, and a shared commitment to delivering exceptional travel experiences.

Established in 2012 and headquartered in Hanoi, Vietnam, Vietlong Travel provides destination management services and tailor-made travel solutions across Vietnam, Laos, Cambodia, and Thailand, working with an established network of regional service partners.

We recognise that international travel agencies, tour operators, wholesalers, and independent travel advisors have different business models, customer expectations, and commercial objectives.

To accommodate these diverse requirements, we have developed nine flexible B2B partnership models, each designed to support effective cooperation, clearly defined responsibilities, and sustainable long-term growth.

9 Ways to Work With Us

The following models may be implemented individually or combined, depending on the nature and scope of each partnership.

B2B Net Rate Partnership

Wholesale Pricing & Travel Distribution

Definition

A B2B Net Rate Partnership is a wholesale travel arrangement in which Vietlong Travel provides contracted net prices for specified travel services to authorised international travel agencies, tour operators, and wholesalers.

Partners may incorporate these services into their own travel packages and establish their retail selling prices and commercial margins independently, subject to the agreed contractual conditions.

How It Works

  1. Vietlong Travel prepares itineraries, service proposals, and net quotations based on the partner's requirements.
  2. The partner markets and sells the travel programme to its customers, while Vietlong Travel arranges and coordinates the agreed destination services.

Benefits for Partners

  • Access to destination services without establishing their own local operations.
  • Flexibility to develop competitive retail travel products.
  • Greater control over pricing and profitability.
  • Professional coordination of local travel arrangements.
  • Opportunities to expand their Vietnam and Indochina product portfolios.

Key Partnership Principles

  1. Transparent Net PricingAll quotations must clearly identify included services, excluded expenses, applicable taxes, payment conditions, and price validity.
  2. Commercial IndependencePartners maintain control over their retail selling prices and commercial margins unless otherwise agreed.
  3. Clearly Defined ResponsibilitiesEach party's responsibilities for booking confirmation, payment collection, travel documentation, and customer communication must be established.
  4. ConfidentialityNegotiated net rates and commercially sensitive information must remain confidential.
  5. Service ConsistencyVietlong Travel is responsible for arranging the contracted services according to the agreed itinerary and specifications.
  6. Fair Commercial PracticesPrice revisions, surcharges, and service substitutions must follow the agreed contractual procedures.
Ideal partners
  • International Tour Operators
  • Travel Agencies
  • Travel Wholesalers
  • Online Travel Businesses

Commission-Based Partnership

Referral & Travel Advisor Cooperation

Definition

A Commission-Based Partnership is a commercial arrangement in which a travel advisor, agency, or referral partner introduces prospective customers to Vietlong Travel and receives an agreed commission on eligible bookings.

Under this model, Vietlong Travel may manage the travel consultation, itinerary design, booking arrangements, and destination services, depending on the agreed allocation of responsibilities.

How It Works

  1. The referral partner introduces a potential customer to Vietlong Travel with the customer's appropriate consent.
  2. Vietlong Travel provides consultation and develops a suitable travel proposal.
  3. When the customer confirms and completes an eligible booking, the referral partner receives the commission specified in the partnership agreement.

Benefits for Partners

  • Opportunities to generate revenue without directly operating destination services.
  • Access to professional travel consultation and itinerary planning.
  • Reduced operational responsibilities.
  • Flexibility to offer tailor-made travel experiences.
  • Potential for recurring referral income.

Key Partnership Principles

  1. Agreed Commission StructureCommission rates, eligible services, calculation methods, and payment conditions must be documented.
  2. Qualified ReferralsReferral eligibility and the procedures for identifying introduced customers must be established.
  3. Transparent Booking ManagementBoth parties must understand who is responsible for quotations, customer payments, changes, and cancellations.
  4. Customer Data ProtectionPersonal information may only be shared and processed in accordance with applicable data protection requirements.
  5. No Double RemunerationCommission payments must not overlap with net-rate discounts or other incentives unless expressly agreed.
  6. Timely SettlementCommission payment schedules, adjustments, and treatment of cancellations must be clearly defined.
Ideal partners
  • Independent Travel Advisors
  • Travel Consultants
  • Referral Partners
  • Specialist Travel Professionals

White-Label DMC Partnership

Your Brand. Our Destination Expertise.

Definition

A White-Label DMC Partnership is an arrangement in which Vietlong Travel provides destination management and ground-handling services on behalf of an international travel company, allowing the travel programme to be marketed and delivered under the partner's brand.

Vietlong Travel operates as a local service provider behind the partner's customer-facing travel products.

How It Works

  1. The international partner manages its brand, customer acquisition, and commercial relationship with travellers.
  2. Vietlong Travel supports itinerary development, supplier reservations, transport, accommodation, guided experiences, and destination coordination.
  3. The extent of brand representation and direct communication with travellers is determined by the agreement between both parties.

Benefits for Partners

  • Expansion into Indochina without establishing extensive local infrastructure.
  • Protection of brand identity and customer relationships.
  • Professional destination coordination.
  • Greater operational flexibility.
  • Opportunities to expand branded travel collections.

Key Partnership Principles

  1. Brand ConfidentialityVietlong Travel respects the partner's branding requirements and agreed customer-facing presentation.
  2. Client Relationship ProtectionBoth parties establish appropriate non-solicitation and non-circumvention provisions to protect legitimate commercial relationships.
  3. Operational AccountabilityService responsibilities, operating procedures, and quality expectations must be clearly allocated.
  4. Controlled CommunicationDirect customer contact must follow agreed communication protocols.
  5. Data ConfidentialityCustomer information and commercial records must be handled securely and lawfully.
  6. Professional RepresentationAny agreed representation of the partner's brand must be consistent with approved materials and service standards.
Ideal partners
  • International Tour Operators
  • Boutique Travel Agencies
  • Luxury Travel Designers
  • Established Travel Brands

Tailor-Made Travel Partnership

Bespoke FIT & Private Group Travel Solutions

Definition

A Tailor-Made Travel Partnership is a collaborative arrangement in which Vietlong Travel designs and coordinates personalised travel programmes based on the individual preferences, interests, budgets, and expectations of a partner's customers.

This model focuses on custom-designed itineraries rather than standardised travel packages.

How It Works

  1. The international partner communicates its customers' travel requirements.
  2. Vietlong Travel develops a proposed itinerary, recommends suitable accommodation and experiences, and prepares a customised quotation.
  3. The programme may be refined through consultation before confirmation.

Benefits for Partners

  • Access to customised travel products.
  • Greater differentiation from standard package tours.
  • Improved ability to serve niche customer segments.
  • Flexibility to develop premium experiences.
  • Potential to increase customer satisfaction and repeat business.

Key Partnership Principles

  1. Customer-Centred DesignEvery itinerary must reflect the traveller's interests, comfort expectations, and practical requirements.
  2. Professional ConsultationRecommendations should be based on accurate destination knowledge and realistic travel arrangements.
  3. Transparent QuotationsService inclusions, exclusions, and additional costs must be clearly stated.
  4. Reasonable FlexibilityItinerary modifications should be accommodated where operationally feasible and subject to agreed conditions.
  5. Experience QualityDestinations and activities should be selected for their relevance and suitability, not simply to maximise the number of sightseeing stops.
  6. Responsible TravelCultural sensitivity, environmental considerations, and respect for local communities should inform itinerary development.
Ideal partners
  • Boutique Travel Agencies
  • FIT Specialists
  • Family Travel Advisors
  • Luxury Travel Designers
  • Private Group Organisers

Series Group Departure Partnership

Scheduled Group Tour Operations

Definition

A Series Group Departure Partnership is a structured cooperation model in which Vietlong Travel and an international tour operator develop and operate a series of travel programmes based on agreed itineraries and scheduled departure dates.

The programmes may operate throughout a season or across an entire calendar year.

How It Works

  1. The international partner develops and markets the group tour programme.
  2. Vietlong Travel coordinates agreed destination services, including accommodation, transportation, guides, sightseeing arrangements, and local logistics.
  3. Both parties establish operating schedules, group-size requirements, and commercial conditions in advance.

Benefits for Partners

  • Access to repeatable travel products.
  • Greater consistency in programme delivery.
  • Improved forward planning and inventory coordination.
  • Opportunities for volume-based commercial arrangements.
  • Reduced effort in developing each individual departure.

Key Partnership Principles

  1. Agreed Departure ScheduleOperating dates and applicable booking deadlines must be confirmed.
  2. Group-Based PricingPricing should reflect agreed participant numbers, rooming requirements, and service specifications.
  3. Minimum Participation RequirementsAny minimum group size or departure condition must be documented.
  4. Operational PlanningSupplier reservations and guide allocations must follow established timelines.
  5. Service StandardisationConsistent service specifications should apply across comparable departures.
  6. Risk AllocationCancellation, insufficient participation, rescheduling, and supplier-cost changes must be addressed in the agreement.
Ideal partners
  • Established Tour Operators
  • Group Travel Companies
  • Cultural Travel Specialists
  • International Travel Wholesalers

Fixed-Departure & Shared Group Partnership

Seat Allocation & Join-In Travel Programmes

Definition

A Fixed-Departure & Shared Group Partnership enables multiple travel agencies or distribution partners to reserve individual places on scheduled group programmes coordinated by Vietlong Travel.

Rather than organising an exclusive group, participating agencies can offer available seats to individual customers or smaller parties.

How It Works

  1. Vietlong Travel establishes a travel itinerary, intended departure dates, group-size parameters, and applicable booking conditions.
  2. Participating partners promote the programme and submit reservations for available places.
  3. Travellers from different booking sources may join the same departure, subject to the programme's eligibility requirements and operating conditions.

Benefits for Partners

  • Ability to sell individual places rather than complete private groups.
  • Access to a wider selection of scheduled programmes.
  • Reduced group organisation requirements.
  • Opportunities to serve solo travellers and small parties.
  • Potentially more efficient utilisation of group resources.

Important: A departure should only be advertised as guaranteed when the operator can honour the published guarantee under its stated terms.

Key Partnership Principles

  1. Transparent Seat AvailabilityReservation status and allocation procedures must be communicated accurately.
  2. Clearly Defined Departure ConditionsPartners must know whether a departure is confirmed, conditional, or guaranteed.
  3. Consistent Service StandardsCustomers joining the same programme should receive the contracted services appropriate to their booking category.
  4. Fair Booking ProceduresReservation deadlines, deposits, cancellations, and release dates must be established.
  5. Participant CompatibilityGroup composition, language arrangements, accessibility considerations, and activity requirements must be assessed where relevant.
  6. Financial ClarityResponsibility for minimum group numbers, cancellations, and associated costs must be clearly defined.
Ideal partners
  • Retail Travel Agencies
  • Independent Travel Advisors
  • Small Group Specialists
  • Online Travel Distributors

Exclusive Product Development Partnership

Co-Created Signature Travel Experiences

Definition

An Exclusive Product Development Partnership is a collaborative arrangement in which Vietlong Travel and a selected international partner design distinctive itineraries or travel collections for specific customer segments or geographical markets.

Depending on the agreement, the resulting product may be offered on a non-exclusive, limited-exclusive, or exclusive distribution basis.

How It Works

  1. Both parties identify a target market, travel theme, and commercial opportunity.
  2. Vietlong Travel contributes destination expertise, itinerary design, and local supplier coordination.
  3. The international partner contributes market knowledge, customer insights, branding, and distribution capabilities.
  4. Together, the parties establish product specifications, commercial terms, and marketing arrangements.

Benefits for Partners

  • Access to differentiated travel experiences.
  • Potential for distinctive market positioning.
  • Greater control over specialist travel products.
  • Opportunities to build proprietary travel collections.
  • Stronger long-term product collaboration.

Key Partnership Principles

  1. Joint Product DevelopmentBoth parties contribute relevant expertise and agree on product objectives.
  2. Defined Product OwnershipIntellectual property, branding, itinerary materials, and usage rights must be addressed in writing.
  3. Limited and Measurable ExclusivityAny exclusive rights should specify territory, product scope, duration, and conditions.
  4. Performance ExpectationsExclusivity may be linked to agreed commercial commitments or performance benchmarks.
  5. Product QualityService standards and the intended customer experience must be documented.
  6. Review and RenewalExclusive arrangements should include periodic performance reviews and termination or renewal provisions.
Ideal partners
  • Specialist Tour Operators
  • Luxury Travel Companies
  • Adventure Travel Brands
  • Cultural Travel Specialists
  • Niche Market Operators

Strategic Preferred DMC Partnership

Long-Term Destination Management Alliance

Definition

A Strategic Preferred DMC Partnership is a long-term commercial relationship in which an international travel company selects Vietlong Travel as a preferred destination management partner for an agreed range of travel services or destinations.

The partnership typically involves deeper operational coordination, performance monitoring, and collaborative business development.

Preferred status does not automatically imply exclusivity.

How It Works

  1. Both parties establish a framework covering commercial conditions, operating responsibilities, service standards, reporting, communication, and future business development.
  2. Vietlong Travel may provide dedicated account coordination, customised product support, and agreed commercial arrangements.
  3. The relationship is reviewed periodically to ensure continued alignment with both parties' objectives.

Benefits for Partners

  • More consistent destination support.
  • Improved operational coordination.
  • Opportunities for customised commercial conditions.
  • Greater continuity in product planning.
  • Stronger relationships with local service providers.
  • Potential for long-term business growth.

Key Partnership Principles

  1. Shared Business ValuesBoth parties should demonstrate compatible expectations regarding quality, ethics, and customer service.
  2. Long-Term CommitmentCooperation should focus on sustainable relationships rather than individual transactions alone.
  3. Defined Service StandardsOperational procedures and performance expectations must be clearly established.
  4. Transparent CommunicationBoth parties should maintain effective channels for booking management and issue escalation.
  5. Performance EvaluationCommercial results and service performance should be reviewed against agreed criteria.
  6. Continuous ImprovementCustomer feedback and operational experience should inform product and service development.
  7. Mutual Commercial RespectPricing, confidentiality, customer relationships, and contractual obligations must be respected.
Ideal partners
  • Established International Tour Operators
  • High-Volume Travel Agencies
  • Regional Travel Networks
  • Specialist Travel Companies

Joint Marketing & Familiarisation Partnership

Co-Marketing, Destination Training & FAM Trips

Definition

A Joint Marketing & Familiarisation Partnership is a collaborative relationship designed to strengthen destination knowledge, product awareness, and market development through coordinated promotional and educational activities.

These may include familiarisation trips, destination training, joint campaigns, product presentations, and agreed marketing support.

How It Works

  1. Vietlong Travel and selected partners identify suitable promotional or educational opportunities.
  2. Depending on the agreed programme, Vietlong Travel may support destination presentations, product information, training sessions, or selected familiarisation arrangements.
  3. Both parties define the objectives, responsibilities, financial contributions, and expected outcomes of the collaboration.

Benefits for Partners

  • Improved destination and product knowledge.
  • Greater confidence when advising customers.
  • Access to locally informed marketing content.
  • Opportunities for collaborative promotion.
  • Stronger business relationships.
  • Better understanding of destination operations.

Key Partnership Principles

  1. Clearly Defined ObjectivesMarketing and familiarisation activities should support specific business-development goals.
  2. Mutual ContributionEach party's financial, operational, or promotional contribution must be agreed.
  3. Qualified ParticipationFamiliarisation opportunities should be offered according to relevant professional criteria.
  4. Responsible RepresentationPromotional information and destination descriptions must be accurate and not misleading.
  5. Intellectual Property & Image RightsMarketing materials and customer photographs may only be used with the necessary rights and permissions.
  6. Measurable OutcomesPartners should assess relevant results, such as product knowledge, qualified enquiries, and commercial opportunities.
Ideal partners
  • International Travel Agencies
  • Tour Operators
  • Travel Advisors
  • Tourism Networks
  • Strategic Distribution Partners

The Foundations of Every Vietlong Travel Business Relationship

Our Shared Partnership Principles

Regardless of the partnership model selected, Vietlong Travel aims to build cooperation around seven fundamental principles.

Mutual Trust & Respect

Successful partnerships begin with honest communication, professional conduct, and respect for each party's legitimate commercial interests.

Transparency & Accountability

Pricing, service specifications, financial obligations, and operational responsibilities should be communicated clearly and documented appropriately.

Customer-Centred Service

The expectations, safety, comfort, and overall experience of travellers remain central to destination management decisions.

Consistent Service Quality

Both parties should work towards clearly defined service standards supported by reliable suppliers, effective coordination, and continuous improvement.

Confidentiality & Business Integrity

Commercial information, customer relationships, pricing agreements, and personal data must be handled responsibly and in accordance with applicable legal obligations.

Responsible & Sustainable Tourism

Travel programmes should respect local cultures, support appropriate community participation, and seek to minimise avoidable environmental impacts.

Sustainable & Mutually Beneficial Growth

Partnerships should create meaningful commercial value for both parties while supporting long-term cooperation and responsible business development.

Find your fit

Selecting the Right Partnership Model

We understand that no single commercial arrangement is suitable for every travel business.

Some partners prefer the independence of wholesale net pricing. Others require discreet white-label operations, dedicated tailor-made travel support, scheduled group programmes, or deeper strategic cooperation.

Our approach is to understand each partner's business objectives and establish an appropriate commercial and operational framework.

Partnership modelFocusIdeal partners
B2B Net Rate PartnershipWholesale Pricing & Travel DistributionInternational Tour Operators, Travel Agencies, Travel Wholesalers, and Online Travel Businesses.
Commission-Based PartnershipReferral & Travel Advisor CooperationIndependent Travel Advisors, Travel Consultants, Referral Partners, and Specialist Travel Professionals.
White-Label DMC PartnershipYour Brand. Our Destination Expertise.International Tour Operators, Boutique Travel Agencies, Luxury Travel Designers, and Established Travel Brands.
Tailor-Made Travel PartnershipBespoke FIT & Private Group Travel SolutionsBoutique Travel Agencies, FIT Specialists, Family Travel Advisors, Luxury Travel Designers, and Private Group Organisers.
Series Group Departure PartnershipScheduled Group Tour OperationsEstablished Tour Operators, Group Travel Companies, Cultural Travel Specialists, and International Travel Wholesalers.
Fixed-Departure & Shared Group PartnershipSeat Allocation & Join-In Travel ProgrammesRetail Travel Agencies, Independent Travel Advisors, Small Group Specialists, and Online Travel Distributors.
Exclusive Product Development PartnershipCo-Created Signature Travel ExperiencesSpecialist Tour Operators, Luxury Travel Companies, Adventure Travel Brands, Cultural Travel Specialists, and Niche Market Operators.
Strategic Preferred DMC PartnershipLong-Term Destination Management AllianceEstablished International Tour Operators, High-Volume Travel Agencies, Regional Travel Networks, and Specialist Travel Companies.
Joint Marketing & Familiarisation PartnershipCo-Marketing, Destination Training & FAM TripsInternational Travel Agencies, Tour Operators, Travel Advisors, Tourism Networks, and Strategic Distribution Partners.

The nine models described above are proposed cooperation structures rather than automatic contractual entitlements. Specific pricing, commissions, exclusivity, service commitments, payment arrangements, and other conditions will be subject to mutual agreement and written confirmation.

Your Reliable Indochina DMC Partner

Let's Build Meaningful Partnerships Together

At Vietlong Travel, we believe that outstanding travel experiences begin with strong partnerships.

Our ambition is not simply to provide ground services, but to develop professional relationships that combine destination knowledge, reliable coordination, transparent communication, and a shared commitment to traveller satisfaction.

Whether you are an independent travel advisor, an established international tour operator, or a specialist travel company exploring opportunities in Indochina, we welcome the opportunity to discuss how we can work together.

Authentic Journeys. Trusted Expertise. Meaningful Connections.